LoveByte App FAQ & Support

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FAQ

Last Updated: 15 March 2013


1. My partner is an Android user and I am on iOS. Can we use the app?
Glad you asked! Yes both your accounts are connected and will see the same thing on the app.

2. How do I connect with my partner?
Use email or SMS invite. It is important to use the mobile to click on the link in the email as it is the secret key that will help to pair the two accounts together.

3. How do I know if I’m connected to my partner?
Easiest way is to try sending to each other a message to test.
To check, go to Account Settings, it will show “Connected” if both of you are connected. Otherwise, if both are not paired it will show “Resend Invite”.

4. How do I use Cards?
It’s a simple and fun way to suggest a date idea to your partner. Simply follow these steps:

  1. At the navigation, tap on ‘Cards’
  2. Tap the ‘+’ button on the top right ribbon
  3. Select from a list of activities
  4. Type in your message and hit ‘Send’

The cards that you have sent and received will show at Cards when you first arrive at the screen. The heading on the card will show who it is addressed to, and you can tap on your received cards to check what they are. Rub on the grey area to reveal what your partner has thoughtfully suggested, and remember to tap on ‘Redeem’ when you both have completed the activity!

5. How do I add stuff to our timeline?
The timeline is right below the couple profile. Tap on the heart button at the bottom right of the screen and it will give you options on what elements to add to your timeline.

6. How do I remove an item from our timeline?
To remove an item from the timeline, you can tap on the green ribbon on the top right and it will display an option to delete.

7. How do I count the number of days together?
Tap the calendar icon and set the date and leave the rest to LoveByte to track it for you!
1 year is calculated as 366 as the first day is counted as one.

8. How do I change my profile picture?
Tap on your profile photo and you will be given the option to either take a photo or choose a photo from your iPhone camera roll.

9. How do we personalise our cover page?
To customise your own cover page, tap on the background photo. You will be given the option to either select the default photo or choose a background photo that is most meaningful to both of you.

10. How do I add more milestones?
Tap on the round button on the bottom right hand corner.  You will be asked to either edit timeline or add a photo, note or date to your timeline. Each note, photo or date on your timeline will have a ‘action’ symbol on the right side.

11. Can I access and log on to lovebyte on several mobile devices?
Yes, you can access LoveByte on multiple mobile devices. However, only the last mobile device that you signed in to will be able to receive notifications.

12. How do I know if my partner has signed out or has deleted the app?
It is not possible to know if your partner has signed out or deleted the app. The best way is still to ask him/her directly.

My question is not listed here/ I have suggestions to improve the app.
Email us at support@lovebyte.us – we’re listening.

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